Privacy Policy

Last updated: 25 February 2026

Privacy Policy

This Privacy Policy describes how Seektix Pty Ltd (“Seektix,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website, mobile application, or any related services (collectively, the “Service”).

We are committed to protecting your privacy and complying with applicable privacy laws, including the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as international standards such as the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) where applicable.

By accessing or using Seektix, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.

1. Who We Are

Seektix Pty Ltd

ABN: [insert ABN once registered]

Registered in Melbourne, Australia

Data Controller: Seektix Pty Ltd

Contact Email: support@seektix.com

2. Information We Collect

We collect personal and non-personal information to provide and improve the Service.

2.1. Information You Provide

When you use Seektix, you may provide us with:

  • Account Information: Your name, email address, and profile photo when you sign up or log in via Google, Facebook, or Spotify OAuth.
  • Profile Information: Interests, preferences, saved events, friend connections, and event attendance choices you choose to share to personalise your experience.
  • Friend Invitation Information: When you invite someone by email, we use the email address to deliver the invitation and store a protected hash plus a redacted hint so we can manage pending invitations without keeping the raw email address in the friendship record.
  • Communication Data: Any correspondence you send to us, including support requests or feedback.
  • Transactional Data: When you interact with affiliate ticketing links, we may record non-identifiable tracking data (e.g., referral ID, timestamp).

2.2. Information Collected Automatically

When you visit or use the Service, we automatically collect:

  • Device and Usage Data: IP address, browser type, operating system, device ID, access times, referring URLs, and pages visited.
  • Analytics Data: Engagement metrics, search terms, and click events (via analytics tools like Google Analytics or equivalent).
  • Cookies and Tracking: Small files stored on your browser to enable essential functionality and analytics (see Section 6).
  • Approximate Location: If you enable location access, we use it to show nearby events; otherwise, location is inferred from your IP address.

2.3. Information from Third Parties

We may receive information about you from:

  • OAuth Providers: When you connect via Google, Facebook, or Spotify, we receive your basic profile information in accordance with those platforms’ permissions.
  • Ticketing and Affiliate Partners: Impact.com and linked ticketing providers (e.g., Ticketmaster, Ticketek, Eventbrite, Humanitix) may share limited conversion or referral data for reporting purposes.
  • Analytics and Advertising Providers: Aggregate, pseudonymized insights that help us measure performance.

3. Lawful Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following lawful bases:

  • Consent: When you connect third-party accounts (e.g., Spotify) or enable location sharing.
  • Contractual Necessity: To provide the Service you request (e.g., account login, personalized feeds).
  • Legitimate Interests: To improve functionality, prevent misuse, and understand engagement.
  • Legal Obligation: To comply with applicable laws, court orders, or regulatory requirements.

4. How We Use Your Information

We use personal information to:

  • Provide, operate, and improve the Service
  • Personalise event recommendations and content
  • Authenticate and maintain your account
  • Manage friend invitations, accepted friendships, and attendance visibility
  • Communicate with you (service updates, support, marketing with consent)
  • Measure affiliate link performance via Impact.com
  • Ensure security and prevent fraud
  • Comply with legal and regulatory obligations

We do not sell or rent personal data to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Essential Functions: Keeping you signed in and remembering preferences
  • Analytics: Understanding how users interact with Seektix
  • Performance & Personalization: Delivering relevant content and recommendations

You can manage or delete cookies through your browser settings. Disabling cookies may limit certain features.

We currently do not use cookies for behavioral advertising.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Provide and improve the Service
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

When you delete your account, your personal data is permanently removed or anonymized within 30 days, except where retention is legally required (e.g., for audit or fraud prevention).

Friendships and event attendance records linked to your account are removed when your account is deleted. Pending invitations may be retained until they expire or are cancelled, but raw invitee email addresses are not stored in the friendship records.

7. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • End-to-end encryption for sensitive data
  • Secure storage via trusted cloud providers
  • Access controls and periodic security audits

While we take reasonable measures, no system is 100% secure. You use the Service at your own risk.

8. International Transfers

Your data may be processed and stored outside your country of residence, including in Australia and other jurisdictions where our service providers operate.

We ensure that transfers comply with applicable data protection laws through standard contractual clauses or equivalent protections.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Delete your data (“Right to be Forgotten”)
  • Restrict or Object to processing under certain conditions
  • Withdraw Consent where processing is based on consent
  • Data Portability (receive a copy of your data in a usable format)

You can exercise these rights by contacting us at support@seektix.com.

We will verify your identity and respond within applicable legal timeframes.

10. Account and Data Deletion

You can delete your account at any time via your profile settings.

Once deleted:

  • Personal data and OAuth connections are permanently removed from our systems.
  • Affiliate and analytics data are anonymized for reporting integrity. For detailed instructions, visit our Data Deletion Policy.

11. Children’s Privacy

Seektix is not directed at individuals under the age of 16.

We do not knowingly collect personal data from children.

If we become aware that we have inadvertently collected such data, we will delete it immediately.

12. Third-Party Links

The Service contains links to third-party websites (e.g., ticketing providers).

We are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any external sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

The latest version will always be available at https://seektix.com/policies/privacy-policy.

If changes are significant, we will notify you via email or in-app notice.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Seektix Pty Ltd

Melbourne, Victoria, Australia

📧 support@seektix.com

🌐 www.seektix.com

If you believe we have not handled your data appropriately, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.